Slow processing and shipping
Ordered the book on Sunday 7/10, realizing the rental would not be processed until the next day. There is a three day in house processing which should have set the book to be I paided extra for 2 day delivery, but did not recieve the book until Monday late afternoon on 7/18. I orded another book from another company the same day (7/10) with 2 day delivery, and recieved the book 7/12. Also, I called to check on this order after receiving the other book ... the next day 7/13. I was told the book had not even been processed. This was very frustrating!