Unfortunately I can't click no stars
We booked via Trivago and thought all was in order. Apparently not! Trivago link to Hoteling which in turn links to the now in receivership Low Cost Holidays. Low Cost Holidays took our payment in full November 2015 some nine months prior to our departure. Q1- Where did that money go? Q2 - is complete due diligence completed by Hoteling when using a 3rd party supplier/provider? Q3 - why did the accommodation booked only receive notification of the "unable to make payment" 2 day (48hrs) before we were due? Q4 - why did we receive no notification prior to travel that there was a problem? Q5 - why did we get notification of the situation 5 days into our trip? (and then it was from the receivers not Hoteling) Q6 - are you going to admit responsibility, prior knowledge or repay us in any way shape or form for OUR LOSE? It was an embarrassing situation for us and the management of the resort to be put in, it was extremely compromising and totally unacceptable Forget the discount of 200 pound off whatever this email offer is, how about some compensation for the out of pocket expenses incurred and the stress? We had to make the full payment again to the resort upon our departure. There is no hope of either myself or anybody else who was in our touring party of 24 using your services or recommending your service. Lacking professionalism and totally unacceptable. NO STARS.