Unstable platform and support can't (won't) solve my case and play for time!
Unstable platform and support can't (won't) solve my case and play for time! Phemex is extremely unstable every time during turbulent markets or times. This means that the platform often hangs for a long time and you cannot act quickly enough in critical situations. The result: LOSSES! The support is friendly but not really solution-oriented! I closed a trade with a profit, but the profit was not credited to the PNL and balance. I have now written the support 3 times and after each cover letter I am just delayed and empty promises are made. But the case was not solved! I've been waiting several weeks but still haven't received a credit. In my eyes, Phemex is dubious and suggests SCAM and fraud. In the meantime I have left this platform and will delete the account there. I'm going back to bybit.com ADDENDUM 1.12.2021: In the meantime, the support has actually contacted me again. I still haven't received the missing amount, but at least part of it has been given to me in the form of a bonus. Better than nothing. I started trading on phemex again, but initially only with very small amounts. I do bigger trades at bybit.com. So Phemex will use the small amounts to monitor whether there are still unstable situations, especially when the market is highly volatile. If Phemex proves to be stable in the future, then I will also trade larger positions. So I'm increasing my rating from 2 to 3 stars for the current status.