Bad Decision
I was approved and received a loan through Springleaf. When making the first payment, I was informed of a higher amount than told. I called and they said it was due to requesting 2 months out to make my first payment. I informed them I never requested that. The associate just hold me that was my due date. We were able to resolve that issue, but I knew then it would be issues with Springleaf. So today, I go to make my payment online and it's shows my normal amount that is due by tomorrow. I called them to alert them that I was making my payment online that's due for tomorrow. Then they state, your last payment was returned so you owe a return fee and we're adding a late fee to your payment that is due tomorrow due to the returned payment. What? So I checked my bank account where it's the payment was taken out and sent to Springleaf. So I stated, I don't understand because my bank has taken out the money and it shows my correct amount due on the Springleaf website. The associate transferred me to a woman that was beyond rude telling me I need to use my common since because it's my fault and not theirs????? What kind of business allows their representativesite to speak to customers that way. I proceeded to tell her that it was very insulting, the way she is choosing to speak to me. Then she states, well you'really acting like you don't have common sense. I was so stunned that I just disconnected the call. I regret ever accepting the offer to get a loan from this company. They basically belittle the customers! I'm just so surprised that Springleaf allows this behavior.