Good experience, but could use some changes.
I believe that it is super important that you take returns. I made a mistake in my order and when it came, it was not what I wanted. I emailed and found out that you don't take returns. Customer service did give me 40% off my second order, which was very nice. You really need to be able to take returns. Also, I'm puzzled why my order took so long to ship. Once it shipped, it arrived pretty fast, but seems like waiting for the item to ship was lengthy.