How we finally corrected a small typo
We had a typo in our flight reservation. We booked through an intermediary that was going to charge us to fix it, but after a few weeks just told us they had given up and told us to try to fix it directly at the airline. It was not easy to contact them, we finally physically went to the local ticket office and after some emails finally got it fixed. The flight was good, food was not great, but also not terrible. New airplane, personnel was all nice and helpful. Some tips on getting things fixed: - when all else fails, physically go to their office - when calling their Chinese number call during Chinese office hours and use the phone number you gave during the reservation: they might not pick up any random foreign number.