Warning: Premium price, but they offer cheaper, refurbished downgrades for warranty
I purchased a top-tier Luba 2 AWD 10000 (over €4,300) specifically because I have a 10,000m² property. I bought it through their official dealer, Maxxteknik (Order #1318). When it broke down under warranty, the dealer kept it for months and returned it completely unfixed. I escalated the issue to Mammotion's official support, but their customer service is absolutely zero. Instead of offering a refund or an identical new replacement, their only "solution" was to try and force me to accept a cheaper, lower-capacity model (the 5000X), explicitly stating it might be a "refurbished" unit. How am I supposed to mow a 10,000m² property with a 5,000m² capacity, second-hand mower? You cannot take a customer's money for a premium new product and try to replace it with a cheaper downgrade when your repair service fails. Customer care is non-existent.