ADAdagio Teas★★★★★
Abysmal Customer Service
UODATE: They just responded a second time and the more they respond the more they reveal themselves. They said their records show I did not press the yellow Paypal button. If I wouldn’t have pressed the button, I could not have gotten the error message that Paypal couldn’t be accessed at that time. Of course I pressed the yellow Paypal button - dozens of times as I kept following the advice in their help documents of trying again - I tried again for four hours before I followed the second piece of advice of contacting them, at which time I got similar stupid advice of pressing the Paypal button when I had been doing so - and getting an error code each time I did - for four hours. It is the bad customer service answers the reason I won’t shop with them again and now I really won’t ever shop with them again. Screenshotting their two responses now.
UPDATE: Adagio answered this telling me they were sorry my Paypal account isn’t working. Blaming the customer when my Paypal is working perfectly with everyone but them. Very bad form. My PayPal account is working just fine. I used it the day this occurred and today with other companies with no problems. My computer engineer husband assured me it’s on their end. Their help documentation says they have this problem with paypal from time to time and when it happens to try again and if that doesn’t work to contact them. I contacted them like the help document said to do and they told me to press the yellow paypal button like I was too stupid to figure out that’s how you start a Paypal payment. When I told them I’d already done that they told me other customers were using paypal successfully so they wouldn’t help me even though their help documents said they would. Now they come here where the public can see their response and try to give me a possible answer. No thank you. They should have helped me when I was talking with them privately. I won’t shop with them and risk poor private customer service again. There are a lot of great places to buy tea from who give you good customer service when they don’t have an audience. I will buy my tea from them.
ORIGINAL POST: They had a special that allowed you to sample teas, so I put the ones I wanted to sample in my cart and tried to check out. I got a Paypal error. I retried several times and kept getting a paypal error - and I might add my paypal worked just fine for any other purchases that day.
My husband is a computer engineer, so I asked him to look at it. He was confident it was on their end, so he told me to read their help documents and do what they instructed, so I did.
The help documents said that sometimes paypal isn’t accepted and when this happens to try again later and if it still doesn’t work to contact them and gave an email where I could contact them.
I tried many times and it wouldn’t work, so I finally sent an email to the email address provided.
I got an answer that I needed to click on the yellow paypal button. Duh! I obviously clicked on that button or I couldn’t have gotten the paypal error message.
So, I wrote back and told them I’d obviously pressed that button so what was the answer from here.
They wrote back and told me other customers were successful using Paypal, so it was my problem.
I then made them aware that my computer engineer husband said it was not on our end and that their help documents said this could happen and when it does to try again and if that doesn’t work to contact them - yet contacting them was getting me these horrible answers. I ended my response by telling them the message is loud and clear - that they don’t want a new customer who spends a lot of money on tea and the message is received so I won’t shop with them any more.
I’m so sick of bad customer service that I’m not going to waste energy fighting companies that give bad customer service. Bad customer service is a big clear message that they don’t want my business, so I will listen to that and not shop with those companies any more and share reviews to save other customers the frustration. I won’t be shopping with this company.
2024-10-06有帮助 1
NINihao Jewelry★★★★★
Horrible Experience
Update: At this point, the response they gave to my rating is a joke. I knew they were on vacation at the time I placed my order, and I didn't have a problem with that or say a word about it. Also, I replied to every single email that was sent to me by their representative, so why is she telling me in their response to respond to her. I responded to her dozens of times only to get deeper into the run around every time she answered my many responses. For well over a week, I received an email from them daily, and I replied to every one of them, and nothing was done to help me resolve the problem in any way. Unlike last year when I finally got it resolved and got the merchandise, this year they kept blaming Paypal and told me to go to Paypal to get it resolved, so when I did, at their direction, Paypal opened a complaint and held the funds until they worked with me to resolve the problem. Instead of responding to Paypal's request for information to help get it resolved, I received a daily email after that asking me to close the Paypal complaint, stating only then would they release the merchandise. Paypal warned me to never close a complaint at a merchants request, because too many merchants know that means you can't open it again and they can keep your money, so I listened to Paypal and didn't close the complaint. I sent every one of those emails that told me to close the complaint to Paypal, and those emails combined with the fact that Nihao refused to work with Paypal caused Paypal to rule in my favor days before originally anticipated and my money was returned to my account by Paypal. I would have preferred to receive the merchandise and develop a working relationship with this company for ongoing orders, but Nihao made that impossible. The smallest part of this was the email that confirmed the order that only had a portion of the merchandise on it, yet that is the only thing they responded to in their reply to this review about this whole big mess. Wow! And, I'm not sure if what they replied is even correct. The run around they gave me has my trust in them so low that I honestly believe that if the merchandise ever would have been shipped that they would have only shipped what was on that confirmation email. This situation was so bad that I have gathered the emails that told me to close the Paypal complaint to send them on to the Better Business Bureau, because then it will be investigated and proven so that hopefully future shoppers will be spared the stress I went through.
Original Rating: At this point, I'd like to give them a rating lower than 0. I tried to purchase from them about this time last year. I ordered Christmas presents to give them a test run to see if they were legitimate since I found them on social media before placing a larger order for charity resale. When I tried to pay for my purchase, I received a message telling me I couldn't pay because my city, state, and zip code were wrong. They were all correct. I contacted the company and got the runaround for a solid week. After several days of the runaround, one representative finally sent me a link from Paypal telling me I could pay that way. I paid, and the link didn't sink up to my account, so they kept telling me it didn't get paid. I had to get Paypal involved to prove to them that they had been paid. Once they realized they had been paid, they did send the merchandise and I received it accurately and most of the stuff was pretty decent. But that week of trying to get them paid that was so horrible I even got someone who is a computer engineer involved to see if it was on my end and was assured it wasn't - well, I was done with them.
A year passed, and I thought I'd try it again. I ordered some Christmas presents to give them a test run again before I started purchasing in bulk for charity resale to see if anything was better - and to the letter the same thing happened again as did last year - only this time they tried to get me to pay them a second time. Paypal is working on it again for me as I type.
The problem is that they'll never work with me to get it resolved even after a computer engineer assured them the problem is on their end. They give me wrong answer after wrong answer after wrong answer that doesn't work to fix the problem. If they'd work to fix the problem so I could just pay from my account like a consumer should be able to do from any company they purchase from, then I'd be buying lots of stuff from them, but they won't do that.
And, I'm going to tell the company now not to answer this with some kind of pat answer. Both times I've shopped with you I've worked for a solid week with various departments of your company to get this resolved. If you want to resolve it, answer all of the complaints I already have in instead of writing something here that will make your company look good but that won't do any more to help me than you've already done.
2021-10-04有帮助 2
