ANTELIFE just lies, fakes and never replies correctly
1 -------- I've ordered a UMI LONDON on their website, and i paid for a fast shipping (DHL). 2 Months later I just didnt received the phone. They always have a good excuse. One time the color is not available - "but if you agree on the black, we will ship the phone today" - or "Dear Friend, We are sorry about that. We didn't send the phone yet as the gift is not available"... Which gift, i don't care... I've asked more than 10 times (10 different emails) to be refunded, but they have all the time ignored my request. Just few days ago, they told me that they will refund me... I'm still waiting. 2 -------- I've ordered a 200USD+ phone from the european warehousse in july. The phone was written in stock and in HUGE BIG characters, it was written: Fast shipping 48-72 hrs, with tracking number. I've ordered the phone, and i was just unable to get any tracking number from them. They were just asking me to wait... I received the phone 10 days later. It happened that I got a defective phone. I've again written about 20 emails to require the address of the european warehouse to send back the phone. They did ignore my request for 2 weeks. Finally, they just send me an email saying that I need to send it back in China, through a regular shipping for them to do not have any tax to pay... I told them that i want to send it back to Europe to do not have to wait 2 months before to get a new one. They replied that i can send it to Germany but i'll have to pay for the repairing. This is just insane. I finally sent back the phone to Germany saying that i wont pay for anything. --------- Conclusion: ANTELIFE is just the worst chinese phone online selling company I had to deal with, the are constantly lying, trying to win time hoping that customers will drop. I just don't recommend at all this company. And if you need to buy with them, pay by Paypal to be able to open a case. --------- Ha ha ha ha... Antelife just reply the usual basic reply where as I've already wrote them more than 50 emails with my order number... ---- Their basic crappy email ------ Dear customer sorry about this matter, Can you please email us : serviceinantelifeATgmail.com with your order number and the problem so that we can help you to fixed it? Thanks a lot ------------------------------------------- New. Email from today ------- Dear customer, You send it to Germany and then they should send to china, in fact if you want to exchange a new one, you just send to china. We just support 15 days new phone exchange. Regards Millera -------- Ha ha ha >>> I've ask them for the exchange one week after I've received the phone but as it tooked 50 emails to get an address and they where just not giving me any address, they of course won time for the 15 days to pass. Really scammers. ======== Edit 13/09 ======== I've asked for a proof of refund for the second one. I did ask since now at least one week and the answer is... "I am sorry that the proof they didn't send me yet, I will urge them". ANTELIFE didn't send me any phone back (yet). I don't dream about a fast shipping or anything like that. If their customer service was good, I would already have a tracking code.... --- Thank you PayPal. I've opened a case on PayPal. They are really efficient. Crossing my fingers. ======== Edit 14/09 ======== Antelife didn't apreciate this TrustPilot comment and asked me to remove it... What a shame. I've finaly got the refund of the UMI London ordered 2 months earlier and never received. I first battle won. For the UMI SUPER, they, as usual, told me some Bla bla bla bla, bla bla bla bla... we ship the phone today. I've asked for a tracking number... and guess what??? I didn't receive any. They are still continuing to behave as usual. By the way, we have now exchanged 64 emails on the UMI SUPER topic... ======== Edit 15/09 ======== No news from ANTELIFE today, phone is supposed to be sent yesterday from their words... but of course, no tracking number. They are still searching to win time for their customers to lose patience and drop. ======== Edit 16/09 ======== No news about any Tracking code... no transmission anymore. Just as usual, lies, fakes, bla bla... ======== Edit 19/09 ======== No more communication from ANTELIFE. They promise me to ship the phone 4 days ago... but I dont have any tracking number or confirmation that they have done it. As usual, THEY ARE JUST TRYING TO WIN TIME. THEY ARE LIARS. ======== Edit 21/09 ======== Case closed, PAYPAL did a really good job and has refunded me. Can you just imagine. - Phone ordered beginning of august: Promise: Shipping in 48 hours - Phone received 8 days later and not 2 days later - Phone had a faulty camera: ANTELIFE alerted within 72 hours - ANTELIFE ask me money to pay the repair - ANTELIFE doesn't want to give me european address - ANTELIFE waste time with useless question - ANTELIFE doesn't want to refund as the 7 days had passed - I write my story on TRUSTPILOT - ANTELIFE order me to remove my comments - ANTELIFE finally agree to give me a German address - I've sent de phone more than a week ago - ANTELIFE told me that a new phone has been shipped - Tracking numbers sent to me 5 days later. The shipping dates is wrong - The Phone has not been sent to the correct city, fake again - Finally, my case opened with PAYPAL was positively closed - I've been refunded by PAYPAL - More than 100 emails exchanged where as 5 would have been enough. ==== One advice > Use paypal to pay online and keep track of everything. Thank you PAYPAL Go to the hell ANTELIFE