Good information but services falsely advertised.
I found the information on the website to be fairly accurate and helpful however when I tried to book train tickets (after seeing their ad for "5-6usd service fee per ticket") I was highly disappointed. I wanted to book the Beijing to Hong Kong sleeper train, however they added 15usd service fee per ticket. I contacted customer support about this and they simply told me the ad only represents most domestic services and my international tickets had a higher fee, further stating this is explained elsewhere (unspecified and the ad has no link to T&C). I explained that the advert clearly states per ticket and gives no indication of being only for certain domestic fares (I have screenshot evidence) however the agent simply repeated that is not what the advert means. Barely an apology for the "misunderstanding" as they called it and certainly no attempt to answer my claim that they are falsely advertising their fees. Also, there is an option to collect tickets at the train station which clearly states use in mainland china however I was further informed that the tickets are booked and issued in hong kong and therefore cannot be collected in mainland china; requiring a further postal fee. I gave up buying the tickets. I can't trust a service that hides or falsely advertises fees then claims I misunderstood its advertising; especially when I have to pay upfront for a product they might not even be able to give me.