I would give this washer/dryer combo…
I would give this washer/dryer combo zero stars if I could. I purchased the Bespoke All-in-One Washer Dryer Combo from Home Depot and paid extra for professional installation. From the beginning, the machine has been nothing but problems. It won’t drain properly, it doesn’t dry clothes, and because of that, everything comes out smelling like mildew. Instead of saving time, it has created hours of frustration. Dealing with Samsung support has been just as disappointing as the machine itself. After multiple calls, I was repeatedly told the problem was a plumbing issue and not covered under the machine’s warranty. I hired a licensed plumber, who confirmed there is nothing wrong with my plumbing and that the issue is with the appliance itself. Despite that, Samsung continues to point the finger elsewhere instead of standing behind their product. When you spend this much money on a premium appliance, you expect it to work and you expect the manufacturer to stand behind it if it doesn’t. Unfortunately, I received neither. This has been one of the worst appliance purchases I’ve ever made. Based on both the product quality and the customer service experience, I will not be purchasing Samsung appliances again.