The company doesn't care about their own products
I asked B&D support for a documentation for one of their orbital sanders, which is may be 10 years old? Here's their answer, let it speak for itself: "[...] The product in question was discontinued several years ago and unfortunately it is very old and we do not have digitized information in our system; For this reason we do not have documentation available to provide you with the part number, nor do we have spare parts available in stock. " Clearly B&D haven't yet heard of "innovations" such as archive storage, Web History, etc. Mind boggling.