HAINAN AIRLINE NEVER AGAIN !!!
Extremely disappointing experience with Hainan Airlines. My checked baggage was delayed for 24 hours, forcing me to make an unnecessary return trip from Chonburi to Bangkok Airport at my own expense. ( hainan refuse any service for delivery ) When I finally received my suitcase, my TSA lock was missing and two sealed boxes of luxery Belgian chocolates had been opened and destroyed. ( security issue.... UNACCEPTABLE FOR A INT. TRANSIT FLIGHT where the luggage goes from airplane to airplane and is been checked already ) The airline refused to take responsibility, blamed airport security in Beijing, and declined to provide any inspection report or evidence to support their claims. Instead of helping their customer, they simply shifted responsibility elsewhere. Poor baggage handling, poor customer service, and no accountability. I expected a professional airline to stand behind its passengers when problems occur. Hainan Airlines did not. NEVER again i will use this company and all my friends cancelled their flight already . The airport in bkk conforms this daily luggage problems with Hainan and they decline any refund.