Shipping takes ages, 1 month still not arrived…
Company is in the States so expect shipping to take a hot minute if you’re abroad. They cleverly fail to mention this on the website. I’ve been waiting for over a month, one tracking website shows the item is in Illinois, and another says it’s in the U.K, but still not been delivered, 32 days after I ordered. After 12 days of waiting I emailed with no reply then chased them again to demand a refund. They kept saying ‘it should be there tomorrow’ and nothing arrived. After 4 strongly worded emails, I finally got the refund. Perhaps some get their orders and like the product, but my experience has been very poor and then compounded by a frustrating customer service experience. Suppose the only good part about it was that a human did reply to my email eventually, and it wasn’t an AI email. That’s the only thing that could have made this worse!