Any big company will slip up sometimes
I have never really had a problem with quality or cleanliness at West Green Crawley store. Occasionally I am stopped at till for rescanning which is embarrassing as I wouldn't dream of not paying. The online customer service is excellent. However i don't buy fresh food online like veg as staff dont pick carefully enough I found out recently that they have to pick so many items each hour. This is shocking and explains their many mistakes.