am extremely disappointed with my…
am extremely disappointed with my experience. I spent over $600 on a tap floor from Great Mats. When it arrived, we assembled it according to the instructions and tested it with both instructors and students. The floor was so slippery that multiple people felt unsafe tapping on it. As a dance studio owner, safety is my top priority, and this product simply did not perform as expected. I immediately contacted the company to request a return. That's when I learned that because we had interlocked the tiles and tested the floor, the product was no longer eligible for return. In other words, the only way to discover whether the floor is safe and suitable for its intended purpose is to do the very thing that voids your ability to return it. The explanation given was that assembling and disassembling the tiles could damage the corners. That raises a serious question: if the corners can be damaged after a single assembly and disassembly, how durable is the product really? The most frustrating part is being stuck with an expensive product that cannot be safely used for its intended purpose and cannot be returned once tested. Buyers should read the return policy very carefully before purchasing, because you may have no practical way to evaluate the product and still qualify for a refund. I would not purchase from this company again.