No Loyalty to Long Term Customers
I had a revolving line of credit with Beneficial in 2003. Springleaf took over a few years later and closed my revolving credit line. I have been paying my account never being late and they still will not open up my credit line. As a long time customer who is paying 21.75% APR you would think they would want to kept me as a customer. The agent I spoke with today apologized and that was it. Wow! So now I will pay off my account with Springleaf/One Main or whatever name they choose next and go to my credit union. I liked the convenience of a revolving credit line even at that high pct rate but they will no longer have me as a customer since I realize they do not care for loyalty. As a businessman I would turn over backwards to keep a customer locked in at 21.75%. I would offer them MORE credit at that rate since the customer has never been late and knowing their payment is deducted automatically.