Fafrees FF20 CUV
I purchased a Fafrees FF20 CUV through AliExpress. When it arrived, the control unit was locked, preventing pedal assistance above 10 km/h, which effectively rendered it unusable. The seller was unable to provide me with adequate support. When I contacted support at fafreesebike.com, I received assistance from Cici. With great courtesy, politeness, promptness, and expertise, she was able to resolve my issue. I give her a 10/10. The bike is truly well-made, and I’m very happy with my purchase!