Haven't received my order AT ALL; and they still have my money
For anyone looking to buy Lolita dresses, I suggest you stay clear of this company. We ordered and paid for 2 custom-sized dresses from My Lolita Dress on 26-06-2016 - the total came to nearly $500 including shipping. When we didn't receive any information regarding my order after nearly month after payment, I then contacted the company for a tracking number and estimated time of delivery on 10-07-2016 (I understand that custom making dresses takes time but I have bought from Lolita companies before and received information within the month). I was then told that the order needed 2 months processing time before shipment. I then asked if it was possible that I would receive my order before the end of August, as the dresses were in fact a birthday present from my mother (the birthday was in July but I made the end of August the deadline). I was then told that there was a chance that the dresses would arrive before August 30 but that there was no guarantee. I said I understood and the last email regarding this deadline was sent on 14-07-2016. However, when I did not receive any information regarding the status of my order I then emailed the company again on 13-08-2016 and was told that both my dresses were still being tailored. I was given no estimated time as to when they'd be done or shipped out.I then queried again on 03-09-2016 after, again, receiving no information about the status of my order and it had been nearly 3 months since we made the payment. I was then told that "I understand your concern. Your payment's safe with us. I will check and get back to you on Monday [which would be 05-09-2016 - though, in all fairness, I don't know what the date would have been in China where the company is located]". I then received an email on 06-09-2016 that one of my dresses was ready and that the other was close to shipment and would be ready "within next week". I was then told to email them on 15-09-2016 if I had not received any information regarding the shipment of my order. When I did not receive any information I then emailed the company again on 20-09-2016 when I still had not received any information (I had been busy with Uni and such and hence hadn't got a chance to email them before then). I was then told that my second dress was taking "longer than estimated" and was still not ready, and I was asked if there was a deadline. I then reminded them that I gave them a deadline back in July and that I was now starting to doubt that I would ever get my order. In the same email I told them that if I did not receive confirmation of shipping date and tracking information within 48 hours (which would have been 27-09-2016 at this point) that we would be contacting our credit card company and filing a non-delivery of product for a full refund. On the same day I sent this email I was then offered to have my delivery split so that my first dress would be sent out and then the second dress would be sent out when it was ready (which they said would be the beginning of October) and that they would "burden the extra shipment fee". I accepted and on 26-09-2016 that my first dress had been shipped, that I would receive tracking information 2-3 days later (so 28/29-09-2016) and that my dress would arrive within 1 week. They also said that they would email me when the second dress was ready for shipment and that I would receive tracking info when it was available. It is now 03-10-2016 (7 days later) and I have yet to receive tracking info or official confirmation of shipment for the first yet, let alone the actual package. Fed up, I emailed the company to inform them that we are now going to our credit card company to file for a non-receipt of goods and request for a full refund (however, due to how long it's been since the payment was made, we are unsure if will be able to get any money back). I then received any automatic email almost immediately after I sent it saying that they are away on holiday from September 30 (30-09-2016) to October 5 (05-10-2016) and that they would get back to me on October 6 (06-10-2016). This is a clear case of stalling and because of this company we have now lost nearly $500 with nothing to show for it (and I never got my birthday present). So please steer clear of this company; don't let this happen to you.