If I could give zero stars
If I could give zero stars, I would. This organization is a scam, although I recognize that some people willingly engage in the scam to save a few dollars. I mistakenly thought they were an honest company who had gathered up Microsoft licenses for an older program (Office Home and Student 2020 as opposed to the recently released 2024 version) and were reselling them. I was also led astray by a positive rating on Trust Pilot. Only afterwards did I read the actual reviews on Trust Pilot and realize the company sells invalid licenses and then produces a workaround to get you to have an illegitimately obtained product. I also recognize that in answering any negative reviews on Trust Pilot, the company always says the fault is the buyer's for not contacting them. Well, I did repeatedly. Here is what I finally wrote to them at the end when they begrudgingly offered a partial refund of my $30. "This is outrageous. Instead of having your website indicate you no longer have the product I ordered, you sent me a substitute I did not know about and had no ability to refuse. You then gave me a nonfunctional key code and only when I attempted to use it unsuccessfully did I find out that it was a license for a company or organization that had already used all of the capacity for that key. When I “chatted” with your agent, she suggested a workaround that would leave me not only with a functioning product I didn’t want but also that would always be unlicensed per Microsoft rules." "After following her subsequent suggestion to contact the support team (which I only did after questioning whether this was a dead end tactic on her part that would only delay any resolution), you now want me to bear the burden of processing fees that should never have been my obligation to start with." "Send me a full refund now. The $6 you are attempting to save your scam of a company is not going to be worth the trouble I will cause in reviews and reports to the consumer fraud protection bureau. You should be ashamed." Since sending this reply to their offer of an 80 percent refund -- again for a product I did not order and did not want -- there has been dead silence. I will have to protest this charge with my credit card company, put a full report on Trust Pilot (which I'm doing now), and report them to the Consumer Financial Protection Bureau. They are a complete rip-off and all buyers should avoid them. Update: As I predicted, they wrote a response that tries to put me in the wrong. I posted this Trust Pilot review when I had heard nothing from them regarding my demand for a full refund. Only by posting this review did they decide they needed to give me my money back before I made more trouble. Look, if you don't care if you have a real license and if the difference between paying $150 and $30 is that meaningful in your life (and I do understand it can be for many people), go ahead and do the deal. But just be aware they are not truthful in any regard, although apparently smart enough to give money back when they absolutely have to.