Amazing customer service
I had a kirk core trainer for nearly 5 years, about 7 months ago the trainer started to have connectivity problems and inaccurate watts reading , I was not able to have a successful spin calibration, not reaching the 36km/h required, frustration after frustration and finally gave up. But somehow I came across reading about similar problems in reddit and others forums, I decided to contact wahoo support, the response was quite quick every time and they ask me to perform some tests, so I did it , the power test was all right but the calibration couldn't get it done, failing after failing, reaching a maximum speed about 29 km/h, so we got to the point that they reply' We've reached the extent of our troubleshooting, though to make sure you're taken care of, we're happy to look into a courtesy replacement for your trainer. This courtesy is to make sure there aren't any potential hardware issues we're unaware of, though if what you're experiencing is due to Signal Interference or how the trainer is set up, the experience could continue. IN 3 DAYS TIME THEY SEND MY A NEW TRAINER WITH NO COST, MY EXPERIENCE WITH THE WAHOO SUPPORT IS AMAZING, Fabian, Sydney Australia