Abusive practices for seniors
Update: Increased rating given follow-up and response from team after my review. They resolved my issue and refunded the duplicate charges. Would have been nice to do this in the first place, but appreciate the action taken. Abusive practices for seniors. My dad signed up for Guardio, and he was charged three times for an individual annual subscription fee ($119 each time). I help my dad review his accounts and avoid any fraud and when I noticed the duplicate charges they were still pending, so figured it would get sorted before it cleared on his card. That did not happen and he in fact was charged three times. I contacted support and just kept going in circles with their chatbot and was told he was out of the refund window, and they offered to give me a VIP upgrade to the subscription. I insisted this was unacceptable and showed a screenshot of the charges and was never offered a refund for their poor practices. I work with seniors and find this an abusive practice, and especially shady as a company that is meant to protect its clients. I would avoid Guardio at all costs and find another trustworthy company.