Do not use of using employee benefit gift cards
Would love to give one start but feel like it wouldn't be fully honest. I've been ordering from Sainsbury's for the past year. Originally I purchased six months anytime delivery pass, which I then renewed in April 2025 for 12 months mid-week pass. Everything was reasonably great. East Kilbride store seemed to be well stocked, rare substitutions, items in date (usually long shelf date), polite drivers. Honestly best supermarket in my area (for delivery at least). Few issues with gift cards (up until couple months ago) whereas if my order was lower in the end than the gift card used, I had to message them on Facebook to get the voucher for the difference. They fixed it at some point tho and I thought wonderful, life's so good. Nope. Not so fast. For the past year I've been ordering usually in the range of £100 per order (£80-120) and I use one of the gift cards from likes of Perkbox (employee benefit) to pay for it. I've had no issues in the past. Apparently now if I pay using gift card from my employer (which is meant to be for groceries) I can't use my delivery pass (obviously I pay for £100 order so that remaining amount to be put on card is pennies, since they require some payment on the card). So I spent £80 for delivery pass, I spent £100 for groceries and then I get to pay for the delivery on top. Really really disappointing. I totally get £40 min spend to qualify for the delivery, after discounts, promo codes, multi buys whatever. But how a person decides to pay for it in the end (credit card, PayPal , gift card) should not matter. So well done Sainsbury's, I'm gonna move my £400+ spend a month to somewhere where they value their customers and appreciate living crisis we are in and that employees would like to use the benefits they are lucky to get. I've cancelled my delivery pass renewal, no point having it if I have to pay for deliveries either way, wish I got another half a year one and not a full year thinking that it will remain great. Lesson learnt.