Don't sit on your sofa - it's only to look at
Delivery was a total shambles to start but when items eventually arrived first impressions were good. 10 months later leather on one chair is flaking off. Phoned after sales team who arranged for a "professional " to come and inspect. Took him 20 mins & a very blasé attitude to put a hairdryer on the area and he rubbed the leather making it worse and told me it was natural human body oil reacting with the leather and that it would continue peeling. We did not buy the care package on this expensive purchase as we had previously had a leather suite for 10 years with no problem at all & it's being used still by our daughter. There are only 2 adults in the house who both work all day, use seating in conservatory frequently so the suite has very light use. However sofa store insist that we have not maintained the suite using THEIR cleaning product and so will not accept responsibilty for this. So why don't they warn people not to use their suite just look at it. We adequately maintained our previous leather suite with no problems so what makes sofa store leather so different & shouldn't they warn people that if they actually sit on the chairs they will not last.