Completely ignore emails
As a customer who already owned 6 pairs of these skinny jeans, and was happy with them, I ordered 3 more pairs in August. Unfortunately when they arrived I was very sick, in and out of hospital and frequently bedbound. I wasn't well enough to try them on within the 7-day Returns window, and as I already own 6 pairs, didn't think there would be an issue. When I did try them on, I found they were an inch or two shorter than my previous pairs, and wider too. I emailed AB asking if I could return them anyway due to my circumstances but they just don't seem to reply to emails. I also sent a reminder, still nothing, so their claim to reply to emails within 24 hours is.... inaccurate. Obviously, I won't be dealing with this company ever again. I prefer to buy from companies professional enough to respond to emails.