No tracking number!?
I ordered for the first time on 10/21/16 and I've tried emailing and calling... the email said failed and the number is out of service... I'm frustrated because I have not received a tracking number at ALL !! They charged my credit card for the amount and I also purchased the insurance they offer and expedited shipping! Yet no way to track my package I really wanted to have a good experience but now I'm probably going to have to contact my credit card company and ask for a charge back this is fraudulent and you can't contact the merchant directly!!! Edit: when I log into the website it says my order was "dispatched" yet still no tracking number just the order number Edit as of 11/9/16 ** After my initial post here on trust pilot a day or so later I received a email from the customer service rep of rosegal (email) in the email I was informed that a item on my order was no longer available and that's why my order was held up and I paid for the expedited shipping and insurance (even tho on the website it said my order was "dispatched" meaning in route to me) I had waited the whole time for a order that was never coming to me from the start I never received a email informing me of anything wrong with my order nothing. The email also asked if I wanted the order still or a refund and offered me a discount code as I guess a way to pacify me (which did NOT WORK) at that point I had lost all faith in this company! I replied I wanted a refund and thanks for the fast replies. I received a email reply shortly after and was informed my refund was sent and then the customer Rep asked if I'd change my rating here on trust pilot.. I declined I would not even phathom the thought until my money was returned to me in a timely fashion.I feel this company is very dysfunctional and could have potential but at this point I have no trust or faith in them they should let there customers know of any issues in a timely manner not 14+ days later I appreciate that I received my refund fast so that is why I'm giving 3 stars but I wouldnt at this time with a clear conscience recommend this company to anyone. I also advised my credit card company of this so they can be aware if any weird charges are made via my card. I really wanted to Love this company I really wanted my items but not with all this drama it's a shame. The only positive thing I can say is the customer Rep was very good and the information she gave was accurate (refund). I gave 3 stars one for getting my refund and two for the customer service Rep.