Extremely Bad Practice
I had done a bit of research into Vapor Seller prior to ordering, and against the many bad reviews, I decided to order anyways. At first everything was great, fast shipping and the product as claimed. My issue did not come from the original purchase but what came after. About a month into receiving my product, it began to malfunction. I checked the website and learned of their return policy, so I contacted the manufacturer to claim my warranty. For about another month the manufacturer had danced around with me about my malfunctioning mod, it became a never ending loop. Eventually I decided to contact vapor seller mainly to ask for a means to contact someone at Wismec, a customer service representative of Vapor Seller told me not to worry about it, send the mod back and they will replace it for me. I was shocked by the response but greatful. I sent the mod back and awaited a response. After a week or two I contacted Vapor Seller, they would not respond to my emails so I finally decided to call. After calling, they told me they could not replace the mod, I wasn't happy with this, especially after being told they would, but! I was grateful for offer. After further explanation of the trouble with the mod, the lady on the phone told me she would give me store credit, BUT would have to charge me a restocking fee. I wasn't happy with this, but it was better than a broken mod. I agree to the terms and thanked the lady on the phone. Later receiving a email that they will not credit me and I could pay them to get my mod back or just let them keep it. This made me irriate. I would have never shipped the mod and continued perusing Wismec if they hadn't made promises of exchanging the mod and even after they had broken promise of that, I accepted their new promise which was later again broken. This is bad business practice, I have chains of emails with the company to back my claims, now I understand the frustration many seem to have with this company as well. You shouldn't tell people things that aren't true and further more now force them to pay to get their product back after having them ship it to you under false pretenses.