Sainsbury's Uxbridge
Sainsbury's Uxbridge After visiting four different branches today to simply find and buy Bramley apple pies I was sorely disappointed with all four branches. Firstly I visited on a very busy day SATURDAY and found that the first three branches had no pies. Last ditch attempt Uxbridge, oh my, what a mistake!!! I thought I was in luck, they had 3 pies, one reduced and others due to expire 25/01 (tomorrow). So I took them to customer service and asked for them to be reduced as they only had ONE DAY life on them. Skip the cust service chap and asked for a manager, along comes Michelle (a comb, brush and clothing adjustments would've help her appearance to reflect her role), she said that they do not do early reductions, I've been to four Sainsbury's, I am visibly mobility challenged, no empathy for my struggle. She then said only in exceptional circumstances would they reduce the pies early. I asked her to check if there were anymore in stock, she replied no just what I had, so I said so in order to sell them and not waste them reduce them so I could purchase them, she refused, she said she would not reduce them until tomorrow and not before. I would've thought that seeing as they were the last two no stock until tomorrow maybe that this would qualify as special circumstances to be reduced early, she wouldn't budge. I said ok and started to leave, she then shouts 'ok thank you' in a snarky way, I carried on exiting the store as that kind of childishness does not garner a response from me. I drove to M&S, their pies where all slightly damaged but had at least four days. Because all the remaining boxes were damaged I asked if they had anymore in the back but they didn't. Rather than disappoint a customer, the young lady asked me to wait a moment and her manager came over, he then said because they were all damaged he would reduce the two with the least amount of time remaining by 10% each. Now that is customer service which will entice me to revisit the store unlike Sainsbury's, thank goodness I can spend my Nectar points elsewhere. I do not understand the behaviour of Michelle, she carried on as though she made those pies from the apples she grew in her orchard and milled the flour in her barn and pulverised wood chips to make the cardboard packaging!!! Reducing your last two pies in a mega chain organisation is not something that would break them or is there something we the public don't know??!!!