Reliable agent but a lot of room for improvement
The purchasing time of the agents and their attention is very improvable, the communication by message on the items is practically non-existent. Contact with sellers takes too long. Shopping options on both the web and app should be expanded to offer more services and customization. The photos of the items are poorly maintained, are of low quality, poor lighting and often do not serve the customer. The interface of the web and the app should be modernized and offer the same options, currently there are differences. The pre-packing and shipping service does not work fairly, in many occasions for the customer. The best thing is undoubtedly the attention from the live support, always attentive, friendly and responsive.