Angry with "Babyonline"
Bought a wedding dress from Babyonline and what I received was total garbage. It had stains all over it, it was see through with gigantic white pads that fell out of the front of the dress. It was made for a women 6'7" tall and looked nothing like the photo they advertised. It was crooked and uneven everywhere and it had appliques on one side but missing on the other. Cheap ugly fabric with horrible workmanship. There was also a big bump sticking out at the lower back that looked like half a basketball. Once I sent photos they apologized and said a beginner designer had made it and that I would be sent a replacement made by a senior designer. DHGate sent me a notification of the agreement when I filed the complaint about this company, it said Babyonline would send a replacement and they would cover the shipping and I could keep the other dress at no charge. Then Babyonline started asking for more money, they wanted me to send the dress back at my expense which was $165 by DHL and I needed to pay $40 more to ship the new one. I had no problem sending the dress back as what was I going to do with this piece of garbage, but I wasn't putting out more money for something that was their fault and was not in the agreement DHGate had sent to me. Babyonline now started trying to delay everything by sending stupid ridiculous little emails about nothing. After three weeks of these emails they said they could no longer make it in time, obviously they were trying to pass time so the time sensitive claims process would run out and they would receive payment. I complained again to DHGate customer service and the next thing you know I receive an email that says the dress had been shipped by DHL with a tracking number. The tracking number provided to them by Babyonline was invalid and a dress was never shipped. I DO NOT TRUST THIS COMPANY, I've been buying dresses from China for many years for photo shoots for my business. This is the worst company I have ever seen and they know how to work the system to avoid being responsible for their mistakes. And yes these positive reviews here and on their website are phony and written by the company themselves. DHGate also helps them by having a system that is not good at protecting customers without having to repetitively complain to them. If you ever have to make a claim with them you will be sent in circles and they give you no real help what so ever until you post on this public review site. They also tell you to follow the steps shown on their website but when you do they do not work. UPDATE November 24/16: DHGate researched and confirmed that the tracking number Babyonline gave for the replacement dress was not a valid tracking number and no dress was ever sent. They said they were going to punish Babyonline for the way they were doing business. Then I get a message from Babyonline saying yes they never sent a dress and said sorry about giving invalid tracking number. I get another message from DHGATE saying I was sent a full refund back to my credit card, they ordered Babyonline to send a refund. Babyonline next sent me a message that said they sent a refund and the order was now cancelled. No refund was ever sent by them! Update on DECEMBER 8th: DHGate contacted me to say a refund was sent to me on November 21st. It is now 18 days later and a refund was never sent. My bank and credit card company have no record of this company sending a refund to me I DO NOT EVER RECOMMEND YOU USE THIS COMPANY BABYONLINE!!!!! If you need to order a dress from China, there are other more reliable sellers out there, even on DHGate.