Bad support, misleading info on web site
I have ordered a smartphone (Yotaphone 2) on the Antelife web site. Delivery to Germany was ok. The phone was advertised with "Worldwide Free Shipping". I had to pay shipping, and a lot of taxes (30% of the original price), but at least I got some small refund afterwards. The front display of the phone stopped working after a few weeks, for no apparent reason, and this is where the trouble started: * After 3 mails to the Antelife support center and misleading replies, I finally got information on how to send back the device. * I tried to do so, but my package was returned back to me because of the built-in smartphone battery. * After 8 (!) more mails (and 48 hours of waiting for each reply), Antelife told me that they cannot repair my smartphone anyway, because they do not have the appropriate displays available. * I asked about the Portugal repair center, which is mentioned in the FAQ. I got the reponse "We don't have such repair center in Spain". * For all remaining mails I wrote ("what else can be done?" etc). I got replies such as "what is your tracking number", "we will get your package soon". * Since then, the replies did not have anything to do with my questions. I tried to write both elaborate mails and very short mails, but the contents of my mails are systematically ignored. * Interestingly, I always get a response, so I assume their strategy is to tire the customers until they give up. This is the Antelife advertisement (front page): "Perfect after-sale service." and "We also have one year free repair warranty. We will help solve all the problems caused to you if you purchase from us". The advertised support chat is never online. Forget it. If something goes wrong, you are lost.