Wrong value on package
Package worth € 11 was delivered with wrong value on label. (Packages of less than €22 are duty free) Value on label was: US$ 65. Therefore Customs were charging € 23 duties and fee. This is clearly a mistake of Volumerate / Dealextreme (VR/DX), who have printed the wrong value on the declaration label. Of course I refused the package, and issued a ticket with VR/DX., asking them to resend these items with correct value printed on the label. That seems sóóó simple, however... This ticket is being handled by their Department of Silly Answers, who have great skills in driving you nuts. They do that by using different methods. Their favorites are: "Confusing" and "Broken Record Method". In the end, even Blackmailing was part of the skills. For instance: when I state clearly that I (myself) have refused the package, they ask you to verify if there are any customs regulations restricting import of these goods. (silicone popsicle moulds) Next, they ask you to contact the local postoffice and ask them the reason for non-delivery. Then, after I explained the situation once more, they state that they cannot change the value on the label because the package has already been sent. So I explained once more. Then they told me that I can refuse the package, but I have to pay the shipping fee for returning the package. This silly answer procedure continued for four (4!) weeks. The total transcript of the messages take a full four (4!) pages! As VR/DX seemed unwilling to solve this issue, I filed a complaint with PayPal. Then VR/DX stated that they will refund or resend, but I still have to pay postage fee. So I explained once more that the mistake was made by VR/DX and I am not going to pay extra charges. Then VR/DX stated that they can only solve this issue AFTER I close the dispute at PayPal. I then stated that I will NOT close the dispute BEFORE it is solved, but only AFTER it is solved. Take care: once you close a dispute at PayPal, you cannot open it again, so that is final. Anyway, it seems VR/DX are using a method called Blackmail. And... they state that, if I escalate the dispute to PayPal, I will be responsible for causing huge delays. Dúhhh, who is delaying this issue already for 4 weeks??? It makes you wonder what the objective of this company is. But the good news is: I found the solution to avoid all this misery in the future: AliExpress