Decent machine at a decent price
… pleasant and quick communication prior to purchase. Purchased an $1800 laser cutter through Pay Pal on the 15th of January. This was selected on their website to be shipped from a US warehouse…. Shipping from a US warehouse was the reason I chose this company to purchase a laser from! It is now the 28th of January, nothing from EM other than a FedX notification that a shipping label has been created in a Chino warehouse 5 days after I made payment (the US warehouse does not have a machine to ship, just a label) Update to review on 1/28/25. I initially placed an order on January 15, 2025, on the EM Smart website, for their 20watt fiber laser and selected the US shipping option! The EM Smart people, for whatever reason, initially shipped a unit to me though an overseas shipper which was detained in US Customs, according to the paperwork that was emailed to me around the begging of February, and a few days later Em Smart people shipped me what I originally ordered, but this time through an east coast shipper…..and, I finally got the machine I ordered on the 14th of February….. I am very pleased with the machine itself, it works as advertised, there was no shipping damage as it was well packaged from the factory, and it is worth noting that the EmSmart company has reached out to me in an effort to make amends for their shipping faux pas!