I was a frequent customer of Marie’s… too many expired products
I was a frequent customer of Marie’s website, ordering every week or two and spending thousands of dollars over time. I enjoy trying new products, unknown brands, which initially kept me coming back. Because I purchase so often, I occasionally received items that didn’t suit me—but I always considered that my own responsibility. When there were legitimate issues, like a broken item, customer service did provide refunds, which I appreciated. However, I began noticing recurring problems with food items. On several occasions, products seemed improperly stored despite having valid expiration dates. This became a pattern, not a one-time issue. The final incident that made me stop shopping there involved a bottle of olive oil. Although the expiration date was fine, it had a strong, fishy taste and was clearly spoiled. It ruined an entire salad I had prepared for dinner. While the item itself was only $9, the situation was frustrating and inconvenient. I contacted customer service, asking to return the bottle, but my return request was denied—twice. I was told it was simply a matter of personal taste, which I strongly disagree with. I know what olive oil should taste like, and this product was not acceptable. After spending some time trying to resolve the issue, I asked to be removed from their mailing list and stated that they had lost a loyal customer. The response I received was simply: “You are off the list.” That response, more than anything, reflects how this company treats its customers. Refusing to stand behind a clearly defective product—especially for a $9 —comes across as short-sighted and dismissive. While I did have some positive experiences in the past, the repeated issues with food quality and the poor handling of this situation ultimately outweighed them. Customer service should be better.