unbelievable
Bought a smartphone in may. Received it one month later. Firts failure after 3 weeks or so. Like all the other made video explained the failure and send the phone back. The whole proces lasted more then 2 month. After that i got the phone back. But after a some time again a failure. This time the screen. And other failures like phone goed automatically to other mode. Again video and send it back . Now it is six months later and i used the phone like 1 month or so maybe 1.5. The rest of the time the phone has been pendling form russia to china and back again. I told the girl menglin that better change the phone for an other one. A phone that i do not have to send back to china each time for 20 euro and then wait 2 months. She said ok but the is a depreciation fee. Now it comes ..phone costed 149 eu. plus 2x sending it to china. so i spend 189 eu. for 1,5 months of use. Now menglin send me a mail and this mail note the will sbstract 80 euro!! depreciation of 80 euro.. crazy. they should send me a good one show some service. Contacted paypal. I got no words for it. Going to a shop over here and get an other phone because i am without a phone. So this has been going on for 6 months!! Really tiny deal you should understand this is not ok. Even though you send very polite emails this is really not good! Let say you had given me an other phone. other brand or somethnig. I would be a client for ever. my wife needs a phone now too. So cant you see your are shooting yourself in the feet. Like this you are killing your own compagny and you will loose clients. Really learn from this theat in the long road this "service" is NOT profitable at all. So what did you do now?? You just send me a new email that your are going to send the phone to manufacturer . And then you tell me that this procedure takes 20 to 30 days to fix the phone properly. Come on!!! 20 to 30 days to fix a phone? And then sending it back to me and wait an other month or so ??? Really if you want to rip me off just do it .. i will survive it...but the questio you will have to ask yourself ...will you survive it? Or when you are lying in you bed... how do you feel ripping off your customers like this. Just think and solve it and if i were you i would send a new phone of a reliable brand to me with the fastest postal service there is. i know that costs moeny but you will show some service. 6 months tiny deal!!! 6 months!! update... i am now waiting for my 90 euro. we decided tiny deall will refund 90 euro... i think it is a good deal. will let you know when i receive the money. I just received the 90 euro. Will buy a phone in a normal shop round the corner. Was the first time i bought something through the internet. And i think it will be the last time. Spend 180 eu got 90 euro back.. Decide for yourself.. But i had it. Never again.