Extremely frustrating return and refund…
Extremely frustrating return and refund experience. I am extremely disappointed with my experience with CRZ Yoga. I am trying to return my order within the stated 30-day refund period and have paid for a tracked return delivery. However, after finally being provided with the return address, Royal Mail has now attempted delivery three times, and on each occasion nobody has been available to receive the parcel. This is becoming extremely frustrating and is completely outside of my control. I have been actively trying to return the goods within the required timeframe, yet I am now concerned that I could be disadvantaged or lose my right to a refund because the return address does not appear to have anyone available to accept the delivery. I have contacted CRZ Yoga and asked them to confirm when someone will actually be available to receive the return, but this situation should never have become this difficult. I am simply asking for a straightforward return and refund, and I expect CRZ Yoga to take responsibility for resolving this issue and confirm that my refund will not be affected by their failure to accept the delivery. I hope CRZ Yoga responds to this review and resolves the matter promptly.