It took 27 hours to reboot a server
We had a server with this company for a very short time, and within a month, it became completely unresponsive. We requested a simple server reboot, which took 27 hours to be completed by the support team. Please be advised that this company is unprofessional. They offer 99.99% uptime, but the fine print states it applies only to hosting accounts, not servers. Also, do not believe their advertising; their claims are false. For example, they claim they do not outsource support and that they have their own dedicated support teams in every data center, which is a lie. If they had dedicated support people in their data centers, it would not take 27 hours for a basic hard reboot. We made the mistake of prepaying for a year, and after only using it for a month, we abandoned the server (even though they did not want to refund our money after their abysmal performance), as we cannot afford to have our company down for a day for a silly thing like rebooting a server.