The shoes I ordered were too small so I…
The shoes I ordered were too small so I asked for a refund. The return process and assurance of 'total satisfaction' were not as advertised. The company first asked for photos of the delivery, which I sent them. Then they offered 10% refund, which I refused. Then they said they would give a full refund if I paid for shipping back to China. I finally accepted 20% refund.