Good Team Good Business Guaranteed Returning Customer
The team at SexDollTorso gives excellent service and does right by their customers. I recently purchased my first product, Emily, from their site. The purchasing process was simple and shipping was extremely quick. The doll arrived at my door two days later. Upon arrival I noticed that my box came slightly damaged from transit and chose to inspect the doll for damage as well. The doll while undamaged absolutely did not suit my personal preferences. The skin texture on the doll was far too exaggerated for my taste and killed any appeal I had for the doll. I soon reached out to the team via their Discord and later email explaining the situation and requesting a refund. While my particular situation did not qualify for a full refund due to opening the sealed bag the doll came in, the team helped me out. I was granted details on the manufacturing process, a 30% refund on my order total, and a complementary set of underwear for the doll. They listened to my concerns and feedback with open ears and reassured me that my concerns were valid and that they would be looking to implement certain changes in the future. This is a prime of business done right and a company doing right by their customers regardless of the circumstance. I will definitely be returning and looking forward to future product releases.