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Rita Malvaso Hancock

美国

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Pajamasbuy

Terrible customer service. Don't order from them.

I ordered an item that was out of stock but not listed as such online. They FIRST accepted my payment and THEN (the next day) told me it was out of stock, and they apologized for not listing it as such on the website. At that point, they already had my money, so they asked me to pick a different item since they were out of stock on the item I originally paid for. I told them that I wanted a refund, not a different item, and they responded FIVE DAYS LATER, saying: "we will refund your money ASAP." That response was over a day ago (and my order was originally placed a week ago). How long am I supposed to wait for this refund? Crazy!

2016-12-21有帮助 1