As a host
As a host, I was appalled by the lack of customer service support when I had a booking for approx 5 people, but the person invited at least 15 others for a party! I had rude, confrontational people that damaged trees and threatened us. I am slowly transferring to another well known company who will actually call you if there is a problem and not become unavailable outside of office hours and use so zen desk type software that makes communication impossible, fragmented , delayed and frustrating. I gave up trying to resolve the matter in the end but Hipcamp let me down really badly and others need to be aware that if you run into a problem with guests, it is your problem! as Hipcamp really don't seem to care