terrible manual errors, not so streamlined platform but good people/support.
Customer support officers were good enough and they managed to solve the human error from ipaymy transaction (done by their data entry team / program error). However this is such a simple thing, the problem shouldn't have occured and caused anxiety of missing the deadlines, or what if I lost the money scenarios. Also, at first the ipaymy tried to throw the action to end user (me) which is not at all acceptable. I'd have given 1* or 0 but thanks to the support team, they deserved couple of stars. I wouldn't use it unless they assure there will be no 'manual errors' or pay bills on behalf someone else. Background: Paid to a government organization using ipaymy a significant amount. ipaymy 'paid' to the organization but with a wrong customer reference id. I realized from the post transaction receipt / doc that the customer reference number they mentioned is wrong. Their first reaction - check with the organization and request to change the customer reference number. How is it even acceptable??. Then after a day of back-and-forth, the officer agreed to reach out to the organization. Again few blunders with the numbers. Finally after a week things have settled.