I’ve tried to leave 2 reviews directly…
I’ve tried to leave 2 reviews directly with Sports direct but they won’t let me and keep removing them despite my reviews being pc and honest. That feels a bit dishonest and off to me so I’ve taken the extra time to leave my review here instead I returned a pair of trainers & was told that they were not returnable despite me only trying them on for 30 minutes at home. In fairness, I had stupidly needed to step outside the front door briefly as someone had rung the doorbell and I needed to step outside for a minute. I forgot to take them off so accidentally got some light marks on the soles but the fact that I didn’t check this just shows that I’m not trying to hide anything. I was trying to work out if they were slightly too big for me so that’s why I had kept them on for 30 minutes. I can understand to a degree but I’m human and they were resealable. The marks would easily have come off and left zero lasting damage. It’s absolutely no different to stepping on something in store. I am an honest person and would have happily explained this if it felt possible. I would have been reasonable about it but there’s just no chance. I can’t even rely on them replying to my review as I can’t leave one with them! Their customer service seems like a concrete wall in all honesty, just impossible and I’m now left stuck with a pair of shoes that I won’t wear as I purchased a slightly smaller size elsewhere. This has now cost me £55 for trainers, £4 for postage and I’m praying they don’t also charge me a returns fee but I wouldn’t be surprised if they did. There’s no phone number to call to discuss this sadly. I’m not really very impressed and will avoid them in future. Wasteful, overly punitive and uncontactable does not a good combination make, particularly in this day and age. I had a much better & smoother experience with JD Sports if you need a good alternative.