Horrible and frustrating customer…
Horrible and frustrating customer support resulting in the inability to activate a new subscription which ended up wasting hours of my time and required me to demand a refund. I have been a customer for several years. I paid for and received a confirmation of a one year renewal. However, when I tried to use the program, it would not recognize that I had renewed and kept asking me for an activation code. Support had me try half a dozen ways to get the program to work. I took numerous screenshots which I printed to pdf and attached to the email chain (support refuses to call and support phone number does not work) but rep told me she did not have the ability to review email attachments. Finally, after 12 email exchanges I gave up as the rep was simply ignoring my requests including my final request for a refund. My recommendation is to use a different company for screen recording. I want to add that I started the verification process, but trust pilot wants me to send them a copy of government issued ID including a scan of the bar code on my license and I decided against providing such to them as it could easily be used to steal my identity.