Disgraceful service !!!!! Avoid !!!!!
Order placed and paid for December 2016. Email to confirm that order was packaged and shipped out December 14th 2016 and would take 5-8 business days to arrive. This was fine and I expected it to arrive the Tuesday/Wednesday after Christmas. No sign of it! Emailed the company asking on expected delivery date to be told my account has been refunded due to the parcel being returned by customs ? Next day received an email off PayPal, account refunded. I had not asked the company for a refund as I still wanted the item I'd ordered. Day later rec'd an email off miniinthebox saying parcel shipped out? Same day rec'd second email to say sorry your account has already been refunded...I mean for goodness sake what the hell is going on, all I wanted was one item, paid for and delivered. Is it that difficult? A very disappointed daughter and a mother ready to jump ship to China to collect it myself, afterall I could surely swim across there quicker and bring it back myself!! Avoid this company like the plague, customer service seem to have no idea !! New review 30th January 2017. Finally received my order which was placed at the beginning of December 2016. Countless emails back and forth with the company who did keep me updated but just confirming delivery issues etc. The smart watch I received looks great but is absolutely terrible. Yeh you get what you pay for but this watch is awful. I echo my previous review and until this company rectifies this my review stays as AVOID like the plague !!!!!!!! Pinni replied to my messages and kept me updated.