Good product but poor communication
We ordered a Volcano on 12/22 and paid extra for two day shipping. The order never arrived and although I called and left a voice message, emailed them directly and contacted them through their website I never received a response. Instead over a week after we placed the order, they sent an invoice showing the charge did not go through (in other words we were not getting the device). Out of good faith we decided to give them one more chance, which put us back in the same position. Our order was placed 12/30 and we never received any kind of shipment confirmation or communication at all. We were afraid to cancel the order, as we knew we would not receive a response to our request. We decided t post a review after reading what others had to say, hoping that this might encourage the company to communicate with us. Then suddenly on 1/10 in spite of never receiving communication or a shipment confirmation, we received our order. It was in good shape and exactly as expected, however there was not an invoice in the box or any kind of a shipping slip. Due to the lack of communication, we would not order from this company again nor could we recommend them to others. Unfortunately vaporseller has not provided proof of thieir claimed responses. My review was honest and had to be verified through Trustpilot. The lack of communication is even more confusing when I see how quickly they will respond to a poor review. I can also see other reviews mentioning this poor communication.