Worst customer support I've ever experienced
The hotel booking worked, but when the hotel granted me a 50% refund due to an issue with my stay, Agoda's horrendous support made it a nightmare to collect the refund that the hotel had already authorized. Probably the worst customer support experience I've ever had, and I still don't have my refund. UPDATE: I finally got my refund, but only after filing a dispute with my credit card company. Had I not filed the dispute, I don't think Agoda would have ever given me a refund.