I ordered the XP4 750 Step-Thru in late…
I ordered the XP4 750 Step-Thru in late June. As I unpacked the bike I immediately noticed that the collapsible bike wouldn’t lock into place when unfolded. I called customer service and was advised to send the bike back and a new would be sent immediately. It arrived about 10 days later. I was relieved when the bike latched properly, but when I removed the battery, charged it, and tried to set it into the battery canister, once again, the bike wouldn’t close. So I called again and tech literally offered a full refund. All I had to do was shop the bike back. I asked if the bike would latch if I tipped the bike upside down. He said yes, and he was correct. I decided to keep the bike, but I’m not strong enough to hold the bike upside down and latch it closed. This is no longer a portable bike for me. You have a serious design problem where the battery doesn’t fit snuggly into the canister. The shim stickers, intended to push the battery up in the canister, rub off after one use. This model should not be sold until this design flaw is resolved