A bit slow to solve the issue but they corrected the problem.
I purchased a vape product from this website. Shipping time was good and I received the item within 2 weeks or so...from China to USA. After using the product just a few times the item started malfunctioning and I reported this to them. They made me send pictures and upload a video of the problem. This is considered a little too much by USA standards but I agreed since this was an International order. They kept telling me they had sent the issue to the manufacturer and I waited a week to hear back. After this period I advised them I would start a paypal dispute if the malfunctioning item problem was not solved. They moved very quickly after Paypal dispute and sent me a new item. Customer service could be better but they came through in the end.