I would give zero stars if it were an…
I would give zero stars if it were an option. I ordered several items of clothing and some cowboy boots that I've been looking for for a long time. This was back in December. Iknow for sure that the boots are made by an American company, but are several seasons old and discontinued. After several emails they told me to be patient that all their items are produced in their factory and take time to produce. (First lie!) They said part off my shipment was delivered in January. (Second lie) It never arrived. I tried contacting the shipping company, but their website is in Chinese and I'm not able to contact them in China. All of my emails requesting updates and now refunds take at least a week for a response and then they tell me they aren't responsible for refund but will notify the correct department that I have requested a refund. WTH? I wish I had find these reviews before ordering from them. I would never have thrown my money away. At this point I have no reason to believe I'll ever receive anything I ordered. Is there any way to reconcile this? Or do they get away with it because I'm in the US and powerless to deal with Chinese companies? I'm furious.